I read comments like this on the web all the time... " It's worse for me. Loading preview on my 8 month old HP Spectre 13 ultrabook voided my warranty. No upgrade path from 10preview to 10. Couldn't find my original windows numbers and they had worn off the bottom of my computer, so I ordered rescue disks from HP to restore to 8.1 to then get back to Win 10. The rescue media didn't work, and HP wanted 400 bucks to restore my drive -when I balked, the unhelp desk said, so sorry -will refund your rescue media. I said no, they said they'd take 100 off. This is clearly an upsell scam -HP used to be a wonderful company. I just gave up and loaded Ubuntu and am very very happy. Goodbye Microsoft." My question is who is at fault here?? Is it MS? Is it HP or is it the end user?
I don't see a reason why it's the users fault at all. In my opinion, it's HP's fault. Microsoft's job is to only provide the OS and unless it is heavily flawed, then it's not their fault. I mean, $400 from HP just to restore a harddrive? That is robbery, that's 1/3 to 1/2 price of a new laptop. You could probably get it restored at a technician store for like $50. This is also why you always keep a backup of all your shit or have another copy on an external drive just incase you need to reformat your primary harddisk. I wonder if he did a fresh install of the OS which would wipe all his data on his primary disk, would he have fixed the problem.
They don't make much money by selling the laptop. That's how they stay at decent prices when they go on sale. Where they get paid from is the services they supply. Which applies to all other retailers and computer shops. Its always good to be computer knowledgable so things like this you can do it yourself. They charge 400$ or whatever number they feel like to unsuspecting customers. I wanted to replacing a button on my laptop from HP due to wear, the character symbol is gone. And they were like, oh you have to buy the whole thing 60$ for replace all buttons. I'm like wtf am i going to do with the other ones.
Ahem, doesn't ... "This is also why you always keep a backup of all your shit or have another copy on an external drive just in case you need to reformat your primary harddisk." infers that the end user should do his due diligence and contradicts "I don't see a reason why it's the users fault at all." It's outrageous that HP charges that much for recovery, but at the same time they want to discourage end user from doing so. I don't think it's the 10 cent disc they care about, but more so to discourage the practice altogether since recovery discs are just the thing of the past since most uses recovery partitions nowadays. I'm thinking you can lay blame on all involved parties, but if you have to pick one that should be blamed above all others. Who will it be?
Hartia That's why unless it's under warranty, you never go back to the manufacturer. iksxc Contradicting, yep. That is my mistake. While it is the user's fault for not having an extra copy of his shit elsewhere, it's comes down to ethnics and HP charging $400 to recover a damn harddisk. I guess I was having two thoughts in my mind when I was typing my first post, which then contradicted it self. HP should be blamed above all others. I should say the user is not directly at fault with this because he did nothing wrong, but rather indirectly at fault for not backing his shit up which could have avoided all problems.
Jeff "In my opinion, it's HP's fault. Microsoft's job is to only provide the OS and unless it is heavily flawed, then it's not their fault. I mean, $400 from HP just to restore a harddrive? That is robbery, that's 1/3 to 1/2 price of a new laptop. You could probably get it restored at a technician store for like $50." Depending on whether the user just wanted to restore his laptop to a functional state with 8.1 or in this case restoring the harddrive with personal data dictates the cost of the restoration. Don't know if you ever gotten quotes from trying to rescue data from a professional restoration services with failed drives, etc.; but they can be quite costly.
Which further proves why you should always have backup data. But that goes back to.. who's fault was it? Even when I upgrade or fresh install an OS, I back up 90% of my shit just incase shit happens. After discussion, you really can't pinpoint one party at fault. Each party to a different degree are at fault.
Dude, you can't do that. You have to pick one that's most at fault. Sort of did the chicken came first or the egg first...
In my view, the user is at fault. Should have known better to make a copy of the System Restore, as most if not all computers come with a partition that is made for System Restore specifically. The user themselves, somehow wiped that partition cleaned, which he/she shouldn't have done. Though it is pretty ridiculous that HP charges $400 to restore.. There might be other options out there. Maybe look for Windows 8.1 OEM disc (some of those OS don't require key, auto detect from BIOS, etc.)
That's what these discussion threads are for . I somehow got persuaded that it's the user's fault. On the surface it's HP's fault, but hindsight is user's fault. I mean, you can blame the user for upgrading when the old OS works perfectly fine right? If it ain't broke don't fix it.
nice debate.... User fault for not havign the disks... but user error kind of ends there. I think it's more HP at fault here. high cost is one thing but their media did not serve its purpose. right?
HP doesn't really use disks in their setup anymore though. It's all recovery drive. You can still make one, but that recovery drive comes in so handy I just formatted at least 5 times without issues.
Almost all new laptops don't use disks for recovery/setup anymore... Everything is built into the hard drive, partitioned. Not sure how that person deleted their recovery partition...
Easy, they were trying to install new OS... if you do clean/fresh install, it goes to a part were you see all the partitions... and gives you option to delete/format/extend/shrink partitions (including the recovery one)
Common sense does not come into the equation with IT support... always assume common sense is thrown out the door....
I am old fashion ... I still prefer the OS reload cd / dvd. I honestly hated the idea of taking up my hard disk space partitioned off for recovery. I think it's HP's fault. 1) how much does a cd / dvd costs? 2) the support costs is insane - $400?? i see it as a rip-off and an exploit to make more money while at the same time saving tiny bit of costs; sacrificing customer service. Customer service isn't what it used to be.
I never got my hard-disk professionally recovered, so I'm not going to comment on the $400 cost to recover even though I think that's pretty bullshit and too steep of a price. And i'm like ab289. I'll make sure I can download all drivers or have them backed up, then the first thing I do is reformat that recovery disk. Have the OS on a DVD, and you don't waste space on your hard-disk for the recovery. However, for tech-savvy guys, we prefer it this way. For the less tech-savvy people, then the hard-disk recovery partition is the way to go.
Fully agree with Jeff... as long as i've got all my drivers d/l and saved off somewhere, I dont' need the recovery partion. I prefer to do clean install of everything so that its a fresh system with no issues from the go... but i guess it's only for those comfortable enough to do so
Even with clean install of OS and new graphic card drivers, my only one of hibernate or sleep works for me :(. That's the frustrating part. First time it happened on Windows 7, I reformatted again (sleep works, not hibernate). Now with Windows 10 out, hibernate works but not sleep. Ah well. For the most part, they do what I want it to do (quick boot-up, apps stays open, etc), so I only need one of the two to be working. If I was formatting other people's computer, then I'll still do it the traditional DVD way but I won't reformat the recovery disk. I will have them back all their shit up so I wipe all their drives except the recovery.
