Apple CSR FAIL!

Akki · Sep 19, 2008

You are chatting with {Name Withheld to Protect... Something}, an Apple Expert:
Hi, my name is {Name Withheld to Protect... Something}. Welcome to Apple!
{Me}: I need a new doohickey; TSA lost my old one.
{Me}: I need the thingy that you use to connect a mac laptop to a pc projctor/monitor
{Me}: obviously i dont know what it's called
{Me}: thus I can't find it.
{Me}: and then once I know what it is, I need to know if the apple store by the mall by my house has it
*** 60 second pause ***
{Name Withheld to Protect... Something}: Good afternoon.
{Name Withheld to Protect... Something}: I'm happy to assist with that.
{Name Withheld to Protect... Something}: Would you like a link to the local Apple STore.
{Me}: I need to know what the thing is called firsty
{Name Withheld to Protect... Something}: One moment while I research that for you.
{Name Withheld to Protect... Something}: Are you trying to hook your Mac to a projector? Explain to me exactly what you are doing.
{Me}: yes
{Me}: i have a mac laptop and we have projectors for pc
{Me}: the connector for the projector is the same as if I was hooking the mac laptop up to a pc monitor
{Name Withheld to Protect... Something}: Did you have a plug that you previously attached?
{Name Withheld to Protect... Something}: What type of prong was on the projector for input or output?
{Me}: i don't know what you mean by plug. I had a small white cable, one end hooked up to my laptop on the mac side and one end hooked up to the monitor/projector
{Me}: the pc end looked like pc monitor connectors have always looked. the mac side has a bunch of square looking slots at one end
{Me}: that cable fell out of my bag at airport security
{Me}: or my dog ate it. anyway, it's gone and now I can't hook up to anything.
{Name Withheld to Protect... Something}: One moment while I research that for you.
*** several minutes go by***
{Name Withheld to Protect... Something}: Thank you for your patience.
****several more minutes go by, I stop sending emails and try some more searches***
{Me}: i think i found it.
{Me}: On my own.
{Me}: http://store.apple.com/us/product/M8754G/A?mco=MTIxODk3Mw
***60 second pause***
{Name Withheld to Protect... Something}: Perfect.
{Name Withheld to Protect... Something}: Would you like me to place it in a cart for you?
(this is one of the stupider offers of help ever, I just found something faster than you did, I think I can click the "add to cart button".)
{Me}: No, I need the phone number for the Mac store in South Pointe mall in Durham, NC.
{Me}: I don't want to pay shipping.
{Name Withheld to Protect... Something}: I will gladly send you a link so that you may contact them directly, one moment
{Name Withheld to Protect... Something}: Click Here
(Thanks for nothing. A link to the site I'm ALREADY ON. Way to go.)
You will note I never got what I wanted — them to check the inventory without me calling the store and find out if they had it in stock.
I think I'm going to order the $1.94 knock-off on Amazon, instead. It's got $2.95 shipping, but that's a net of $15.00 less than Apple...

Click to expand...

LOL whoever that was on the other end is a joke! hahah

BigM · Sep 19, 2008

Yep. talk about customer service.

Apple CSR FAIL!

Akki ...

BigM Well-Known Member