Don't you hate it when you call a certain provider for your cellphone, credit card, internet, cable and stuff like those, they can't do crap to help you. After you waited like 5 mins and finally someones answers your call and you have some indian people speaking to you making it even more stressful to listen. Most of the time, they can't even help you but wasted your time. >.<
yes ive experienced that feeling too and i find it so fustrating and whats worse is if its a premium line you have to call -angry
my internet connection was down for days and it took like 30mins before someone answers my call but he's not italian...i'm sure he's australian but he wasn't that helpful...giving me all these craps then i got mad and i was slamming my table and i'm sure he heard it so after that he was being helpful and brag about how good their internet speed is...i didn't even want to answer him. XD
whats worse is that you call, you wait for an hour (yes an hour lol) and you tell them your problem. but the frustrating part is that they tell you the obvious solution on how to fix it, thinking that you dont know what youre talking about. Ipod: "did you follow the 5 Rs?" YES I FUCKING FOLLOWED THE FIVE Rs!! IF THAT WORKED, WHY THE FUCK WOULD I CALL YOU?! Rogers: "did you unplug and plug the modem and the router back it?" YES I FUCKING UNPLUGGED THE POWER ON AND OFF!! Rogers again: "did you connect the cables correctly?" YES I FUCKING CONNECTED THE CABLES CORRECTLY!! IF I DIDNT, HOW THE HELL WAS IT ABLE TO WORK FOR 2 YEARS?! sorry for the profanity but i just had to make my point lol
and the best part is..most cases they are just reading from a script...hell..u gota skip to the level 3 technicians to get proper help..
always. i feel like whenever i call customer serivce for help, i'm actually calling India. almost everyone i speak to has a form of an indian accent. i'm no being raciest, but explaining things to people is very hard, with a person that can't speak good english is even harder. I remember i called comcast and the person simply had to repeat himself three or four times before i could understand what he was talking about. when i do, it was simply the same exact thing that the manual told me to do. People these days can't help.
lol haha if u didnt know alot of the support lines forward u to their indian department so u really are talking to people in india.
haha. If u don;t like that idea of talking to someone overseas, then call in with a different language. Like if it is an option like the TD Bank, call in Chinese or try French is u speak it. The Indians can; t speak those languages
But seriously... why cant they hire people who can speak proper english... I guess it's cheaper labor cost... >.<
I know what you're saying! I have to wait like 10 minutes for them to pick up my call, but when I have them wait for half the time for me to get something, they start this attitude with me. I don't get how they even got their job as a technical support if they can't even be patient with the customer!!!
No wonder India is slowly moving into "Developing Country".... All those long distance phone call sure adds up...
you ARE actually calling India the thing is phone over the internet is CHEAP (i learned about this in class) and labour in India is cheap we can provide good paying jobs (in india) for a fraction of what it would cost to hire someone to do it here so you get a call and it is forwarded to India do you ever notice that when you call, the line isn't very good? there is limitations of quality to make a call as speed efficient oh and something else i've noticed one time i called the same provider, and i noticed they all greeted me with the VERY SAME PHRASE, and ended the call the VERY SAME PHRASE and other things within the calls the first time I thought, wow the indian people were taught very poliet and poised grammar, than after the second call, and confirmed by the third call, they are reading scripts to make themself sounds very proper i can see the goods and the bads here
yeah its soooooooo annoying got told to activate my keycard with the bank and they go they can not identify me over the phone so they won't let me activate it... they asked 3 questions, name, card number and date of birth how stupid... =/ asked to speak to manager, and still his english was just as bad as the stupid operator ><
i read somewhere that you can actually call and tell them to transfer you back to US call center. Of course, i believe it was the "keep the US job" activists group or something.
What's worse is when they keep transferring you to different departments ... Fukin BELL. I had an issue with the internet bill because it was supposed to be on the same bill as my phone. But it wasn't. So I called to see what's up. They kept transferring me to different departments... the phone department, the internet department, and their one bill department. I literrally flipped on the third transfer and forced the rep to take care of it without transferring me.
